This Privacy Policy explains how we collect, use, store, and protect information when you use:
The One App platform, Moyo Care, My Community, GPS and location-based services, and any other digital products
or services developed by Small World Limited.
By using our applications, websites, or services, you agree to the practices described in this policy.
1. Introduction
Small World Limited (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal
information is handled responsibly and securely.
2. Information We Collect
a) Personal Information
We may collect information you provide directly when registering or using our services, including:
- Full name
- Phone number
- Email address
- National ID or passport details (where required for verification)
- Health facility or service provider details
- Insurance or membership information
- Transaction or activity history within our platforms
b) Health and Service Data
When using services such as Moyo Care or related modules, we may collect operational and service-related data such as:
- Appointment or visit information
- Claims references or identifiers
- Insurance scheme details
- Service interactions
- Location data where required for emergency support or service matching
Medical diagnosis or clinical information is accessed only with appropriate authorization from users or healthcare facilities.
c) Device and Technical Information
To ensure system security and improve performance, we may collect technical data such as:
- Device type and operating system
- IP address
- Application usage logs
- Crash reports
- Rooted or jailbroken device status
3. How We Use Your Information
We use collected information to:
- Provide access to services within the One App ecosystem
- Support healthcare workflows and service delivery
- Verify identity and link users to facilities or service providers
- Process insurance claims, payments, or service requests
- Enable emergency alerts and location-based assistance
- Improve system performance and user experience
- Support analytics and aggregated reporting
- Comply with legal, regulatory, and data protection requirements
4. Permissions Required
Our applications may request certain permissions to function effectively, including:
- Camera: For QR codes or digital identity verification
- Location: To identify nearby services or enable emergency response features
- Network access: To securely synchronize data with servers
We request only permissions necessary for functionality, safety, and service quality.
5. How We Share Information
We do not sell or rent personal information.
Information may be shared only when necessary with:
- Authorized health facilities or insurers for service delivery or claims verification
- Government authorities or regulators where legally required
- Trusted service providers supporting hosting, messaging, or analytics
All partners are required to maintain strict confidentiality and data protection standards.
6. Data Security
We apply industry-standard security measures, including:
- Encrypted communication using TLS
- Secure authentication and access control
- Role-based permissions
- Audit logging of system access
- Device-level protections such as rooted-device detection
No sensitive patient-level data is stored permanently on user devices.
7. Data Retention
Information is retained only as long as necessary to:
- Provide services
- Maintain accurate records
- Meet legal or regulatory obligations
- Support audits or dispute resolution
Data is securely deleted or anonymized when no longer required.
8. Your Rights
You may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion where legally permitted
- Withdraw consent for certain processing activities
To exercise your rights, contact us using the details below.
9. Children’s Privacy
Our services are generally intended for users aged 18 and above. Information from minors may be processed only with
appropriate guardian, institutional, or healthcare provider authorization.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website or within the application
with the revised effective date.
11. Contact Us
